Turning the inquiries you already have
into twice the class.
Your 10,000 leads aren't a demand problem. They're a triage problem. About 75% of a calling floor's leads were never going to close — but nobody knew that going in. Vani OS is the AI admissions conversion layer that sits on top of the counsellor team or outsourced BPO floor you already have — fixing triage, speed-to-lead, context, and follow-up discipline on the calls you're already making.
Demand isn't the problem. Intelligent triage is.
Universities already generate real inquiry volume — 10,000 to 100,000 leads a cycle. Conversion leaks after the lead arrives, because volume is handed to callers without scoring, context, or an SLA clock.
Bulk-imports inquiries from CSV or the CRM, scores each one against an ideal-student profile, and assigns prioritised hit lists — with an offline cache.
Contextual briefing before the first dial: course interest, prior touches, and likely objections.
Overdue, due-today, and warm-but-unclosed leads surface automatically — the SLA and next-best-action engine.
The system prepares CRM updates; a counsellor confirms before anything writes back.
A relabelable stage pipeline — inquiry → applicant → admitted → enrolled — mapped onto your own program names.
The daily counsellor rhythm: morning briefing → prioritised list → AI prep → live session → clean close.
Six deterministic guardrail gates — not an LLM trying to be careful
Every admissions decision, legal/visa/medical topic, binding commitment, vulnerable-caller disclosure, minor-and-consent situation, or fabricated-urgency/discount attempt hits a phrase-matched hard gate before the agent can respond — checked, not hoped for. Rules are live-editable in the Counsellor Definition Studio, and every change requires a stated reason and is logged: who, when, why, before and after.
"You're not being asked to trust a black box. You're being shown the formula, watching the safety net catch a bad response live, and handed the receipt for every change anyone makes to it."
What's actually running today
The operator app for the admissions voice agent — six real, live screens, not mockups.
Live call queue — transcript, lifecycle stepper, extracted fields, listen-in audio.
Admissions inquiries — the intake step ahead of a call or WhatsApp conversation.
Cost, outcomes, escalation categories, and the per-call ledger.
Browse completed calls: outcome, cost, escalation category, filter and sort.
Escalation rules, per-institution catalogue, and the state machine — as a UI, with a full audit trail.
Run of show, talking points, and a troubleshooting table for showing the live agent to someone new.
Sourced, not invented
Priced on enrolled outcomes, not software seats
A hybrid structure: clear setup, transparent platform & ops, and the majority of the economics tied to incremental enrolled students above a locked baseline.
CRM integration (LeadSquared / Zoho), stage mapping, SLA configuration, counsellor training, dashboards.
Typically 4 months for one admission term — platform, AI briefings, the SLA engine, automation, and support.
Only on incremental enrolled students above a locked, same-period-last-year baseline. Nothing if we don't beat it.
Keep your CRM. Keep your team. Add the engine.
Pilot two programs, one admission term — live within 2–3 weeks, running alongside your existing team or BPO.